Last Updated: [10th July 2025]

This Shipping Policy applies to all orders placed through www.peachparcel.co, operated by Thepurenest.co FZC, a UAE-registered business

Processing Time

Orders are processed within 2–5 business days, excluding UAE public holidays and weekends.

During busy periods or launches, processing may take slightly longer. Once dispatched, you will receive an email with tracking details

Domestic Shipping (UAE)

• Delivery within 1–3 business days after dispatch

• Trackable via local courier

International Shipping

• Delivery estimates: 7–21 business days, depending on your location and customs

• Customers are responsible for any customs duties or taxes imposed by their country

Shipping Fees

Shipping costs are calculated at checkout based on the destination, weight, and shipping method. Shipping fees are non-refundable once the order has been dispatched

Address Accuracy

Please ensure all shipping details are correct at checkout. We are not responsible for delays, lost packages, or delivery issues due to incorrect or incomplete addresses

Lost, Damaged, or Delayed Packages

Once a parcel is handed to the courier, Peach Parcel is not liable for lost, stolen, or delayed packages. If your parcel is marked as delivered but you haven’t received it, please contact the courier directly

If your order arrives damaged, contact us at info@peachparcel.co within 48 hours of receipt, along with your order number and clear photos

Questions?

For any shipping-related questions, please contact us at info@peachparcel.co