Last Updated: [10th July 2025]

Thank you for shopping at Peach Parcel, operated by Thepurenest.co FZC, a UAE-registered business.

We hope you love your order, but if something isn’t quite right, we offer a simple return process, subject to the conditions below

Return Window

We accept returns within 3 calendar days of the delivery date. Unfortunately, returns requested after this window cannot be accepted

Return Conditions

To be eligible for a return:

• Items must be unused, unwashed, and unworn

• Original tags and packaging must be fully intact

• No signs of makeup, perfume, detergent, or any scent or damage

• You must provide proof of purchase (e.g., order number or confirmation email)

Items that do not meet these conditions will not be accepted and will be returned to the sender

How to Request a Return

To initiate a return:

1. Email us at info@peachparcel.co within 3 days of receiving your item

2. Include your order number, reason for return, and clear photos (if needed)

3. We will respond with approval instructions and a return address

Please do not send back any items before receiving our return confirmation. Unauthorised returns will not be processed

Return Shipping

Customers are responsible for return shipping fees unless the item is defective or sent in error. We recommend using a trackable shipping method

Non-Returnable Items

We do not accept returns on:

• Sale or discounted items

• Gift cards

• Eye masks or hair accessories for hygiene reasons

• Custom or made-to-order items

Refunds

Once your return is received and inspected, we will notify you of approval status. If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

• Shipping fees are non-refundable

• Your bank may take additional time to process the refund

If it has been over 15 business days since approval and you haven’t received your refund, please contact us at info@peachparcel.co.

Thank you for your understanding and for supporting Peach Parcel!